Complaints & Feedback
Squarelife aims at satisfying your expectations. Should you not be happy with our work, please tell us immediately. Criticisms and complaints will be treated very seriously.
Contact us any time by letter or email: customercare@squarelife.eu
Squarelife Insurance AG
Landstrasse 33,
9491 Ruggell,
Liechtenstein
To process your case, please provide the following information:
- Policy number;
- Description of your complaint;
- Contact information like first and last name, address and a phone number and/or email.
You may still submit a complaint if you do not have all of this information available.
Your communication is immediately registered and tracked in our system, allowing us to check and document the state of your request. The communication is rapidly processed by appropriately qualified personnel. If, for any reason, there should be a delay in processing, you will be contacted by us.
Our goal is to be able to provide a clear explanation of the situation and, together, seek for a solution.
Complaints relating to insurance in Italy
Squarelife will respond to complaints relating to its insurance business in Italy within 45 days of receipt. If you do not receive a response within 45 days, or if you are dissatisfied with our response, you may submit a complaint to IVASS (Istituto per la Vigilanza sulle Assicurazioni).
IVASS is the Italian insurance supervisory authority. A complaint to IVASS is separate from alternative dispute resolution and is not a prerequisite to using an applicable alternative dispute resolution mechanism. IVASS does not determine contractual disputes or award compensation.
Istituto per la Vigilanza sulle Assicurazioni (IVASS)
via del Quirinale 21, IT-00187, Roma
Fax: +39 06 42133206;
email: pec: ivass@pec.ivass.it
info su: www.ivass.it
Further information on submitting a complaint to IVASS is available on the IVASS website.
Alternative dispute resolution
You may also have access to alternative dispute resolution mechanisms without taking legal action. These are separate from the complaints procedure before IVASS. For cross-border disputes within the EEA, applicable alternative dispute resolution bodies may cooperate through the FIN-NET network.
Options may include:
- Mediation: by contacting a Mediation Body registered in the list held by the Ministry of Justice, available on the website www.giustizia.it (Law no. 98 of August 9, 2013).
- Assisted negotiation: through a request submitted by your lawyer to the Company.
- Submitting a complaint to the Liechtenstein Conciliation Board:
Conciliation Board of Liechtenstein
Dr. Peter Wolff, Attorney-at-Law
Landstrasse 60
PO Box 343
FL-9490 Vaduz – Principality of Liechtenstein
Phone: +423 220 20 00
Fax: +423 220 20 01
E-mail: info@schlichtungsstelle.li
Further information is available from: https://schlichtungsstelle.li/en/enquiries/
Complaints relating to insurance in other countries
If you are dissatisfied with our response to your complaint, you may have the right to refer your complaint to the competent supervisory authority and/or applicable alternative dispute resolution body.
Where applicable, information on the relevant escalation and dispute resolution options will be provided in our response to your complaint.
Alternative dispute resolution
You may have access to alternative dispute resolution mechanisms without taking legal action. For cross-border disputes within the EEA, applicable alternative dispute resolution bodies may cooperate through the FIN-NET network.
Depending on the country concerned, the Liechtenstein Conciliation Board may be an available alternative dispute resolution body.
Conciliation Board of Liechtenstein
Dr. Peter Wolff, Attorney-at-Law
Landstrasse 60
PO Box 343
FL-9490 Vaduz – Principality of Liechtenstein
Phone: +423 220 20 00
Fax: +423 220 20 01
E-mail: info@schlichtungsstelle.li
Further information is available from: https://schlichtungsstelle.li/en/enquiries/
